1. Introduction

Welcome to Freshslice Pizza ("we," "our," or "us"). We are committed to protecting your privacy and the information that you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website freshslicepizza.com (the "Site"), use our mobile application, or interact with our services, including placing orders for pickup or delivery.

Please read this Privacy Policy carefully. By accessing or using our Site, mobile application, or services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy and our Terms & Conditions.

2. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third-party sources.

2.1 Information You Provide to Us

We may collect the following types of information that you provide to us:

  • Personal Information: Your name, email address, postal address, phone number, and other contact information when you create an account, place an order, sign up for our newsletter, or participate in a promotion.
  • Order Information: When you place an order, we collect details about the items you ordered, delivery or pickup preferences, payment information, and special instructions.
  • Payment Information: When you make a purchase, we collect payment method details. Note that credit card information is processed by our third-party payment processors and is not stored on our servers.
  • Communication Information: When you contact us through our Site, email, or phone, we collect information included in your message or communication.
  • User-Generated Content: Information you provide when you leave reviews, feedback, or participate in surveys.
  • Employment Information: If you apply for a job, we collect your resume, cover letter, employment history, education, and any other information you provide during the application process.

2.2 Information We Collect Automatically

When you use our Site, mobile application, or services, we may collect certain information automatically, including:

  • Usage Information: Information about how you use our Site and services, including pages visited, time spent on pages, click-through patterns, and features used.
  • Device Information: Information about the devices you use to access our services, including device type, operating system, browser type, IP address, and mobile device identifiers.
  • Location Information: With your consent, we may collect precise location information from your device to provide location-based services, such as finding nearby restaurants or delivery options.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and to operate and improve our Site. See our Cookie Policy section below for more information.

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

  • Social Media Platforms: If you choose to connect your social media account to our services, we may receive information from those platforms, such as your profile information, friends, and interests.
  • Business Partners: We may receive information about you from our business partners, such as delivery services or marketing partners.
  • Analytics Providers: We work with third-party analytics providers who help us understand how users interact with our services.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling your orders, including managing deliveries and pickups
  • Creating and maintaining your account, and personalizing your experience
  • Providing customer service and responding to your inquiries
  • Sending you transactional emails and order confirmations
  • Sending marketing communications, special offers, and promotions (with your consent)
  • Improving our Site, products, and services
  • Analyzing usage patterns and trends to enhance user experience
  • Detecting, preventing, and addressing technical issues, fraud, or illegal activity
  • Processing job applications and evaluating candidates for employment
  • Complying with legal obligations and enforcing our policies

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processors who handle transactions
  • Delivery services who fulfill orders
  • Marketing and advertising providers
  • Analytics and data analysis providers
  • Customer service providers
  • Cloud storage and hosting providers

These service providers are only authorized to use your information as necessary to provide services to us and are required to maintain the confidentiality of your information.

4.2 Freshslice Pizza Franchisees

As a franchise business, we may share your information with local Freshslice Pizza franchise owners and operators to fulfill orders, provide customer service, and improve your experience.

4.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations. We may also disclose your information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Cookie Policy

Our Site uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit a website.

5.1 Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the Site to function properly and cannot be switched off. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
  • Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us understand which pages are the most and least popular and see how visitors move around the Site.
  • Functionality Cookies: These cookies enable the Site to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
  • Targeting Cookies: These cookies may be set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

5.2 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may impact your experience on our Site and prevent you from using certain features. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct inaccurate or incomplete information about you.
  • Deletion: You have the right to request that we delete your personal information in certain circumstances.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
  • Objection: You have the right to object to our processing of your personal information in certain circumstances.
  • Withdrawal of Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

6.1 California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). For more information about these rights and how to exercise them, please see our California Privacy Notice.

6.2 European Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and applicable national data protection laws. For more information about these rights and how to exercise them, please see our GDPR Compliance Statement.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We limit access to your personal information to those employees, agents, contractors, and third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

In the event of a data breach that affects your personal information, we will notify you and the relevant supervisory authority as required by applicable law.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

9. Children's Privacy

Our Site and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address below, and we will delete such information from our systems.

10. Third-Party Links

Our Site may contain links to third-party websites, applications, or services. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our Site with the updated effective date. We encourage you to review this Privacy Policy periodically.

If we make material changes to this Privacy Policy, we will notify you by email (if we have your email address) or by means of a notice on our Site prior to the change becoming effective.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Freshslice Pizza
537 Joseph Vista
Harryville, TS19 9ES
Canada

Email: [email protected]
Phone: +44 9284 929691